Terms & conditions

About these terms

These terms apply when you use pioneermobile.com or buy from Pioneer Mobile, Newark, NJ, online, by WhatsApp or in our store. By placing an order you agree to them, together with our privacy policy and refund policy.

Who we are

We’re an independent authorized dealer for the prepaid carriers we sell. We’re not the carrier. Your wireless service itself (coverage, plan features, data speeds and customer account) is provided by your carrier under its own terms of service, which you accept when your line is activated.

Eligibility

You must be at least 18 years old and able to enter a binding contract to buy from us online or activate a line. You agree that the information you give us is true, complete and your own.

Prepaid refills (bill payments)

• Refills are real-time payments applied directly to the phone number you enter.
• You’re responsible for entering the correct number, carrier and plan amount. Please check them carefully: once a refill is applied to a number it can’t be moved or reversed.
• Most refills apply within 1 to 30 minutes, but carrier systems can occasionally delay them.
• The price shown includes our service fee. The plan amount itself is set by the carrier.
• Refills are final once applied. See our refund policy for what happens if a payment fails.

Activated SIM cards and eSIMs

• We don’t sell pre-activated lines. Each line is activated when your order is processed, in the name and ZIP code you provide.
• Your phone must be unlocked and compatible with the carrier’s network, and support eSIM if you choose an eSIM. We can check compatibility if you send us your IMEI before ordering.
• To protect customers from fraud and SIM-swap scams, we screen orders, may limit the number of lines per customer and may ask for photo ID before activating or transferring a number. We can cancel and refund any order we can’t verify.
• eSIM QR codes and activation codes are usually single-use. Keep them private and don’t delete an installed eSIM.
• Physical SIMs are shipped to the address you give us. Delivery times are estimates.

Keeping your number (port-in)

• You may only transfer a number you own or are authorized to move. You must give the correct account number, transfer PIN and billing ZIP from your current carrier.
• Transfers usually complete within 24 hours but depend on your current carrier. Wrong details will delay the transfer.
• Moving your number may end your service with your old carrier, and any balance, contract or device payments there remain between you and that carrier.
• Enter port-in details only in our secure form. We never ask for your PIN by WhatsApp, text, email or phone.

Travel eSIMs

Travel eSIMs are data plans supplied by our eSIM partner and delivered by email as a QR code. Coverage, speeds and validity depend on the network in the country you visit. Check that your phone is unlocked and supports eSIM before you buy. Once a travel eSIM is installed or its validity starts, it can’t be refunded.

Phones and accessories

We describe each phone’s condition (new, open box or refurbished) as accurately as we can. Unlocked status and compatibility depend on the carrier you use. Warranty and return details are given at the time of sale and in our refund policy.

Prices and payment

Prices are in US dollars and can change without notice. The price charged is the one shown when you place your order. Card payments are processed securely by our payment processor. If a price is shown incorrectly because of an error, we may cancel the order and refund you in full.

Acceptable use

You agree not to use our website or services for fraud, to activate lines in someone else’s name without their permission, to resell services in breach of carrier rules, or to interfere with the site’s security. We may refuse or cancel orders that break these terms.

Trademarks

Carrier names and logos belong to their owners and are used only to identify the services we sell. Pioneer Mobile is not owned by or affiliated with any carrier other than as an authorized dealer.

Limits of our responsibility

We’re responsible for providing the products we sell with reasonable care and skill. We’re not responsible for carrier network outages, coverage, changes carriers make to their plans, or delays caused by incorrect information you give us. To the extent the law allows, our total liability for any order is limited to the amount you paid for it. Nothing in these terms limits rights you have under New Jersey or federal consumer law.

Governing law

These terms are governed by the laws of the State of New Jersey. If you have a problem, please contact us first: most issues can be sorted out quickly.

Changes

We may update these terms from time to time. The version on this page when you place an order applies to it.