Help · eSIM
How to set up your eSIM
Your eSIM arrives by email as a QR code or an activation code. Here’s how to install it on iPhone and Android in a couple of minutes.
Before you start
- Your phone is unlocked and supports eSIM.
- You’re connected to Wi-Fi (the eSIM downloads over the internet).
- You have the QR code from your email open on another screen or printed, or the activation code (SM-DP+ address and code).
- Don’t delete the eSIM once installed: most eSIMs can only be downloaded once.
Install your eSIM
On iPhone
- 1Open Cellular settingsGo to Settings → Cellular (or Mobile Service) and tap Add eSIM or Add Cellular Plan.
- 2Scan the QR codeChoose Use QR Code and point the camera at the QR code we emailed you.
- 3Or enter the code by handTap Enter Details Manually and type the SM-DP+ address and activation code exactly as shown in your email.
- 4Label and choose defaultsGive the line a label (for example “Ultra”), and choose which line to use for calls, texts and mobile data.
- 5Turn it onMake sure the new line is switched on, then restart your iPhone. Service usually starts within a few minutes of activation.
On Android
- 1Open SIM settingsGo to Settings → Network & internet → SIMs (Pixel), or Settings → Connections → SIM manager (Samsung).
- 2Add an eSIMTap Add eSIM or Download a SIM instead, then choose Scan QR code.
- 3Scan the QR codePoint the camera at the QR code from your email. If there is no scanner option, choose Enter activation code and type it in.
- 4Confirm the downloadTap Download or Activate and wait while the eSIM installs. Keep Wi-Fi on.
- 5Turn it on and restartSwitch the new eSIM on, set it for calls, texts and mobile data, then restart the phone.
Menu names vary slightly by phone model and software version.
Troubleshooting
“This code is no longer valid”
The eSIM was probably installed already. Check your SIM list for an inactive line before asking for a new QR code.
The QR code won’t scan
Make the code bigger on screen, increase brightness, or enter the activation code by hand instead.
eSIM installed but no service
Make sure the line is switched on and selected for mobile data, turn on Data Roaming if you’re traveling, then restart. Check APN settings if data still won’t work.
“eSIM can’t be added” or “unsupported”
Your phone may be locked to another carrier or not support eSIM. Send us your IMEI and EID and we’ll check.
Data not working after install? See our APN settings. Need an eSIM? Get an activated eSIM or a travel eSIM.
eSIM questions
Dial *#06# and the EID appears along with your IMEI. On iPhone it’s also in Settings → General → About; on Android look in Settings → About phone → SIM status or Status. The EID is 32 digits long.
On most dual-SIM phones, yes. You can keep your home line on one and use the eSIM for a second number or travel data. Choose which line to use for mobile data in your settings.
Some iPhones can transfer an eSIM directly during setup. Otherwise contact us before you reset or trade in the old phone, and we’ll arrange a new eSIM for the same number.
Once we’ve activated your line, the eSIM usually connects within a few minutes of installing it. Number transfers can take up to 24 hours.
Stuck? Send us a screenshot and we’ll help you finish the setup.
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