Privacy policy

Who we are

Pioneer Mobile is an independent prepaid wireless retailer based in Newark, NJ. We sell prepaid bill payments (refills), activated SIM cards and eSIMs, travel eSIMs, phones and accessories, in our store and online at pioneermobile.com. In this policy “we”, “us” and “our” mean Pioneer Mobile.

What we collect

We only collect what we need to provide the product or service you ask for:

• Contact details: your name, email address and phone number.
• Order details: what you bought, the phone number you’re paying for, the amount, the date and your order number.
• Activation details: the activation ZIP code, your SIM card number (ICCID), your phone’s IMEI and, for eSIMs, its EID. If you ship a physical SIM, your delivery address.
• Number transfer (port-in) details: the number to transfer, the current carrier, the account holder name, account number, transfer PIN and billing ZIP. Account numbers and PINs are encrypted before they are stored and are only visible to the staff member handling your transfer.
• Payment details: card payments are handled by our payment processor. We don’t see or store your full card number.
• Fraud-prevention data: your IP address and order history, and in some cases a photo ID check, to protect you and us against SIM-swap and payment fraud.
• Messages: what you send us through our contact form, email, text, WhatsApp, WeChat or KakaoTalk.
• Website data: basic technical information such as browser type and pages visited, collected by our hosting provider to keep the site running and secure.

How we use it

• To process refills, activate lines, transfer numbers and deliver your order.
• To send receipts, order updates and activation details such as eSIM QR codes.
• To answer your questions and give support.
• To prevent fraud, verify identity where needed and meet carrier rules on SIM activation and number transfers.
• To meet our legal, tax and accounting obligations.
• To send our newsletter and deals, only if you signed up. Every email has an unsubscribe link and you can opt out at any time.

We never ask for your PIN by message

We will never ask for your account PIN or number transfer PIN by WhatsApp, text, email or phone call. You only enter it in our secure online form. If someone contacts you claiming to be us and asks for it, don’t share it and let us know.

Who we share it with

We don’t sell your personal information, and we don’t share it for cross-context behavioural advertising. We share it only with:

• Wireless carriers and their distributors, to apply payments, activate lines and transfer numbers.
• Service providers who work on our behalf: our payment processor, our email delivery provider (Postmark), our website and database hosting providers, our travel eSIM supplier and shipping carriers.
• Authorities, when the law requires it or to protect against fraud or harm.

Some links on our site go to other websites (such as carrier sites or our eBay store). Their own privacy policies apply there.

Cookies

Our website uses only the cookies it needs to work, such as keeping a checkout secure. We don’t use advertising or cross-site tracking cookies. If we add analytics in the future, we will update this policy first.

How long we keep it

We keep order and payment records for as long as tax and accounting rules require (generally up to seven years). Port-in account numbers and PINs are only needed until your transfer completes, and we delete them after that [retention period to be confirmed]. You can ask us to delete other information at any time, subject to those legal requirements.

How we protect it

Our website uses HTTPS encryption. Port-in account numbers and PINs are encrypted at rest. Access to customer data is limited to staff who need it. No system is perfectly secure, but we work hard to protect your information and will tell you promptly if a breach affects you, as New Jersey law requires.

Your choices and rights

You can ask us to show you, correct or delete the personal information we hold about you, or to stop sending you marketing. Send us a message through our contact form and we’ll reply within 30 days. We may need to confirm your identity first.

California residents: under the CCPA you have the right to know, delete and correct your personal information, and to opt out of its sale or sharing. We do not sell or share personal information as those terms are defined. We won’t treat you differently for using these rights.

New Jersey residents: under the New Jersey Data Privacy Act you have similar rights to access, correct, delete and obtain a copy of your data, and to opt out of targeted advertising, sale and profiling. We do not use your data for those purposes. If we decline a request, you can appeal by replying to our response.

Children

Our services are for adults. You must be 18 or older to activate a line or buy from us online. We don’t knowingly collect information from children under 13.

Changes to this policy

We may update this policy as our services change. We’ll post the new version here with a new effective date. See also our terms & conditions and refund policy.