SIM activation
Activate your SIM card
Bought a SIM card in our Newark store, or ordered one directly from one of our team? Send us the details below and we’ll activate it in your name. Want to keep your current number? Tick the transfer option and use our secure port-in form.
What to expect
Up to 2 hours
Most activations are done within 2 hours of your request during store hours.
Sundays & holidays
Requests sent outside store hours, on Sundays or on public holidays can take longer.
Number transfers
Bringing your number from another carrier can take up to 24 hours.
Check your PIN
A wrong account number or transfer PIN is the most common cause of a delayed transfer.
Activation request
Fields marked * are required.
Activation questions
The SIM number (ICCID) is the long 19 to 20 digit number printed on the SIM card itself and on the plastic card it came in. It usually starts with 89. You can also find it on your phone under Settings → About.
Dial *#06# on your phone and the IMEI appears on screen. It’s also in Settings → General → About on iPhone, or Settings → About phone on Android. If your phone has two IMEIs, give us the first one.
Ask your current carrier for a number transfer PIN (also called a port-out PIN). Most carriers let you create one in their app or by calling customer service. You’ll also need your account number from the same carrier.
Usually not. SIMs and eSIMs ordered on our website are activated automatically with the details you gave at checkout. Use this form if we asked you to, or if you bought a SIM in our store or through one of our team.
Leaving Simple Mobile? Read how to port your number out of Simple Mobile. Not sure your phone will work? Check device compatibility.