Help center
How can we help?
Guides for the things our customers ask about most. Can’t find your answer? Our team is a WhatsApp message away.
Help topics
- Activate a SIMBought a SIM in store or from our team? Send us the details to get it working.
- APN settingsData or picture messages not working? Check your carrier’s APN values.
- eSIM setupInstall an eSIM on iPhone or Android from a QR code or activation code.
- Port your numberHow to get your account number and transfer PIN so you can keep your number.
- Device compatibilityCheck your phone is unlocked and works on the network before you switch.
- Refund policyHow refunds work for refills, activated SIMs, eSIMs and phones.
- Contact usVisit the store, call, text, email or chat with us on WhatsApp.
Common questions
Most refills apply within 1 to 30 minutes. Once the payment applies, restart your phone. If you still have no service after an hour, message us on WhatsApp with your phone number and receipt and we’ll check it with the carrier.
That’s nearly always an APN setting. Open our APN settings page, find your carrier and check the MMSC and MMS proxy values on your phone match.
Ask your current carrier for your account number and a number transfer PIN, then enter them in our secure port-in form when you activate. Keep your old line active until the transfer finishes. Transfers can take up to 24 hours.
Your phone needs to be unlocked and compatible with the carrier’s network. For an eSIM it also needs to support eSIM. Send us your IMEI (dial *#06#) and we’ll check it for you.
No. We never ask for your account PIN or number transfer PIN by WhatsApp, text, email or phone. You only enter it in our secure online form. If someone asks you for it, it isn’t us.